Shipping & Returns Policy

📦 Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

Delivery Times

Destination	Estimated Delivery	Shipping Method
Nigeria	10–20 business days	Standard shipping
UK & Europe	10–20 business days	International standard
USA & Canada	10–20 business days	International standard
Rest of World	14–25 business days	International standard

⚠️ Delivery times are estimates and may vary due to customs processing, public holidays, or carrier delays. International orders may be subject to customs duties and taxes levied by the destination country — these are the buyer's responsibility.

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

🔄 Returns & Refunds Policy

Returns Window

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

Unused and in original condition
In original packaging with tags attached
Not marked as final sale

How to Request a Return

Email us at [your contact email] within 14 days of receiving your order
Include your order number and reason for return
We will respond within 2 business days with return instructions

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error. We recommend using a tracked shipping service for returns, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days.

Faulty or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.